Refund and Cancellation policy

This Refund and Cancellation Policy outlines the terms under which you may cancel an order or request a refund for products or services purchased through the Glowmance platform.

Cancellation Policy

• Cancellation requests will be accepted only within 3 days of placing the order.

• Cancellation requests may not be entertained if the order has already been processed, dispatched, or is out for delivery.

• In such cases, customers may choose to reject the product at the time of delivery.
  

Non-Returnable & Non-Refundable Items

• Opened, used, or tampered products are not eligible for return, replacement, or refund.

• Glowmance does not accept cancellation or return requests for perishable items such as flowers, eatables, or similar products.

• Refunds or replacements may be considered only if the product delivered is damaged, defective, or of poor quality, and reported within the specified time frame.
  

Damaged or Defective Products

• In case of receipt of damaged or defective products, customers must report the issue to our customer support team within 3 days of receiving the product, along with relevant proof (images/videos).

• The request will be reviewed and verified by the seller/merchant before approval.
  

Product Not as Described

• If the product received is not as shown on the website or differs significantly from its description, customers must notify our customer support team within 3 days of delivery.

• After review, Glowmance will take an appropriate decision regarding refund or replacement.
  

Refund Processing

• Once a refund request is approved by Glowmance, the refund will be processed within 7 working days to the original mode of payment.
  

Contact Details:

📞 Contact: 8284860189, 9056411220
✉️ Email: glowmance.in@gmail.com